RETURNS/EXCHANGE
RETURNS
Your satisfaction is our first priority at APOLLO SPORTING. Our policy lasts 30 days. All returns are subject to us receiving the item back within 30days.
To be eligible for a return, your item must be unused, not washed and in the same condition that you received it. It must also be in the original packaging with tags included and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. Please note: If the item are not sent back in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg: If your returns are covered in animal/human hair, make up stains etc..
To complete your return, we require your order number to be sent to support@apollosporting.com.
To be eligible for a return, your item must be unused, not washed and in the same condition that you received it. It must also be in the original packaging with tags included and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. Please note: If the item are not sent back in the same condition they were sent out, there will be a 20% reduction in store credit as a handling fee. Eg: If your returns are covered in animal/human hair, make up stains etc..
To complete your return, we require your order number to be sent to support@apollosporting.com.
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REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@apollosporting.com.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@apollosporting.com.
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SALE ITEMS
For returns/exchange during a period of a sale, please contact our support team at support@apollosporting.com to check and confirm the availability of an exchange due to high volume of sales during this period.
For returns/exchange during a period of a sale, please contact our support team at support@apollosporting.com to check and confirm the availability of an exchange due to high volume of sales during this period.
During the exchange process, sometimes your desired product may go out of stock. If this occurs, we will automatically issue you with a store credit for the value of the returned item.
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EXCHANGES
If you need to exchange it for the same item, send us an email at support@apollosporting.com.
If you need to exchange it for the same item, send us an email at support@apollosporting.com.
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NOTE
You will be responsible for paying for your own shipping costs for returning your item.
You will be responsible for paying for your own shipping costs for returning your item.
